I don't know about you guys, but I had an amazing time at the Pet Boarding and Daycare Expo West in Burbank, CA. It was such an honor being the keynote speaker. I was so excited by the large turnout and even more excited that my content really resonated with you all. I never would have thought we'd have a crowd of 27 follow us into the lobby so that we could share more information and just simply talk and answer questions. I loved meeting the many kennel and daycare owners, being reminded, yet again, that we all share the same struggles, and passing on some helpful tips. I was joined by my Manager of Hiring and Staff Development Sara Beth Pinson. She was an integral part of the presentation and hope she'll be on-hand to join me for future talks and expos.
Our talk focus first on how different it is to own a pet care business compared to other businesses and the moved into the key areas you need to excel at in order to take your business from good to great. After moving to the lobby we discussed how to handle some of the "bad things" that might happen at your facility. If you didn't request my "Complaint Policy" to be emailed to you, please feel free to email me and request it now.
I look forward to seeing everyone at the Pet Boarding and Daycare Expo East! -Amanda